Booking Policy

All accommodation rates quoted (unless otherwise stated) include VAT at the current rate, and service.

We ask that all reservations are confirmed with a credit card. No payment will be taken from the card at the booking stage, it simply acts as a guarantee at that point. You will have made your booking having selected one of two cancellation policies:

Advance Purchase
This booking will be prepaid at time of booking. After prepayment is made your booking and the reservation becomes non-refundable. If you need to cancel your reservation due to Covid we will be happy to refund the full amount with proof of isolation or positive test results. 

Flexible, pay on departure 
This booking may be cancelled prior to 2pm 2 days prior to arrival without charge. In the event of a late cancellation or non-arrival, full payment will be taken from the card used to guarantee your booking, otherwise payment can be made when you depart.

Irrespective of the cancellation policy you choose when making your booking, we recommend travel insurance in case of any unforeseen circumstances.

We aim to have your room available for 3pm, so if you are planning on arriving early and making the most of your time in Bath, you are very welcome to leave your luggage with us and we’ll make sure it gets to your room when ready.

We have a very limited amount of on-site parking, which is available on a first-come-first-served basis. Parking in one of the spaces in the hotel car park at the rear, is charged at £22 per car, per night and we’re also in possession of a number of on-street parking permits for the streets surrounding No.15 and these are also offered on a first-come-first-served basis and are free to all guests, subject to availability.

American Express (charges may apply) and all major credit cards are accepted, as well as cash and cheques.

We welcome children of all ages and families can be accommodated in our Large Guest Rooms, Coach House Large Guest Rooms, Henrietta Rooms and Pulteney Rooms where sofa beds are available and cots can also be provided on request.

Well-behaved dogs are very welcome to stay overnight with their owners and also join them in the Bar (we are sorry, but they are not able to join you the Restaurant).