Booking Policy

All accommodation rates quoted (unless otherwise stated) include VAT at the current rate, and service. We ask that all reservations are confirmed with a credit/debit card. 

You will have made your booking having selected one of three cancellation policies:

7-day Flexi Advance Purchase for No.1, York
This booking will be prepaid at time of booking. After prepayment, you must cancel your booking by 2pm local time, 7 days prior to your arrival to receive a full refund. If you cancel within 7 days prior to arrival your booking will be non-refundable. If you need to cancel your reservation due to Covid we will be happy to refund the full amount with proof of isolation or positive test results.

 Advance Purchase for No.15, Bath
This booking will be prepaid at time of booking. After prepayment is made your booking and the reservation becomes non-refundable and non-transferable. If you need to cancel your reservation due to Covid we will be happy to refund the full amount with proof of isolation or positive test results.

Flexible, pay on departure
No payment will be taken from the card at the booking stage, it simply acts as a guarantee. This booking may be cancelled prior to 2pm 2 days prior to arrival without charge. In the event of a late cancellation or non-arrival, full payment will be taken from the card used to guarantee your booking, otherwise payment can be made when you depart.

Irrespective of the cancellation policy you choose when making your booking, we recommend travel insurance in case of any unforeseen circumstances.

We aim to have your room available for 3pm, so if you are planning on arriving early and making the most of your time in the city, you are very welcome to leave your luggage with us and we’ll make sure it gets to your room when ready.

We have a very limited amount of on-site parking at both hotels:

No.1, York - Parking must be pre-booked prior to arrival. Parking in one of the spaces in the hotel car park at the rear is charged at £20 per car, per night.

No.15, Bath - Parking is subject to availability on arrival at the hotel. Parking in one of the spaces in the hotel car park (just off Henrietta Mews), is charged at £22 per car, per night. We also have a limited number of on-street parking permits at No.15 which are free of charge.

American Express (charges may apply) and all major credit cards are accepted, as well as cash and cheques.

We welcome children of all ages and families can be accommodated in a selection of our bedrooms. A range of our bedrooms also include sofa beds and cots can be provided on request.

Well-behaved dogs are very welcome to stay overnight with their owners and also join them in the Bar (we are sorry, but they are not able to join you the Restaurant). There is a charge of £25 per dog per night, and they can stay with you in all of our bedrooms except Small Guest Rooms.