Covid-19 Policy

Our Commitment To You

Guest and team safety have always been at the heart of everything we do at No.15, and in light of the current coronavirus pandemic, we’ve made some changes to the way we operate.

We’ll be reopening the hotel on 17 May 2021, and in doing so we want to ensure all our guests and team have every confidence in the hotel, without losing the luxurious experience and warm hosting that No.15 is so well known for.

We’ve implemented a three-step approach when it comes to hygiene and safety measures:

  1. We’ve completed a risk assessment of all areas, supported by leading hygiene and cleaning companies and health and safety experts. As a result, our teams are undertaking ongoing and individual training within each department to ensure their safety and yours.
  2. We’re implementing enhanced cleaning protocols throughout the hotel, such as steaming soft furnishings, frequent cleaning of touch points, and have put new procedures around laundry and bedroom turnaround into practice.
  3. We pride ourselves on using only the most reputable and high-quality suppliers and services to ensure the best possible hygiene standards across all areas of the hotel.

The team is on hand to answer any questions you might have, before or during your stay at all times; and we’re all very much looking forward to welcoming you back to No.15 Great Pulteney.

Updated Operating Procedures

Check in/check out
We’ll be operating a paperless check in and check out service on reopening and you’ll be greeted by a dedicated host at a pre-arranged check in and check out time. All room keys will be thoroughly sanitised whenever they’re handed back to reception.

Public areas
We’ve added to and improved on our rigorous cleaning procedures, paying particular attention to additional deep cleaning of high contact surfaces. All guests and visitors will find easily visible hand sanitisation stations, which we’d encourage you to use frequently. Seating areas have been rearranged to accommodate current spacing guidelines. Lifts can only be used by one room/family bubble at a time.

Bedrooms
We’ve implemented enhanced cleaning measures, including steam cleaning of furnishings, and thorough ventilation. We have new laundry management procedures in place, to avoid any cross contamination and washing and drying linen at temperatures proven to kill any trace of the virus. We have extra amenities such as individual hand sanitiser for guests and you can opt out of our daily housekeeping service if you’re staying more than one night. Our housekeeping team will only clean your room when you’re not in it. We’ll continue to stock our pantry with complimentary soft drinks, ice cream and individual sweet treats and snacks – we just ask you to wash your hands first and only touch the items you plan to take. You’ll be sent a health questionnaire to fill in before your visit and we would of course ask you call and postpone your stay if you’re experiencing any Covid related symptoms.

Bar & Restaurant
Social distancing measures are in place in the bar and restaurant, and all tables for afternoon tea, lunch and dinner will need to be pre-booked, to ensure we can manage social distancing and track and trace requirements. All our menus are available online. Breakfast orders will be taken at the table and any items that you’d like will be prepared by our team and served to your table. We’ll have table reservations in place for all mealtimes and room service is also available on request.

From 17th May – 21st June: You can book indoor dining with either up to six people from multiple households OR two households. (subject to Government review)

From 21st June: We will be taking group bookings for indoor dining of larger than six. (subject to Government review, and our availability)

Spa
We are taking bookings for Spa treatments from 17th May.