Our Commitment To You
We'd like to give you the low down on how COVID-19 is being handled at our hotels these days.
Essentially, we're following the latest from the Government. And that means it's not necessary to wear masks in any areas of our hotels. That goes for our guests and us.
Some of our team members may choose to continue to wear masks. And you are, of course, welcome to carry on wearing them if you feel more comfortable doing so.
You'll still find hand sanitisation points dotted throughout the hotel, and we'll be keeping up with our extra-rigorous cleaning regime.
Let us know if you have any queries at all, and, as always, we look forward to seeing you soon.
The cancellation situation
We ask that you delay your visit if you have tested positive or someone you have been in close contact with has tested positive for COVID-19. In this situation, please get in touch with our teams on:
No.1, York - 01904 644744
No.15, Bath - 01225 807015
Any cancellation request will be considered on a case-by-case basis as to whether refunds on non-refundable bookings can be granted.
If we're forced to close any of our hotels due to COVID-19, bookings can be transferred or cancelled at no charge.